01
Introduction
MaxProm ("we," "us," or "our") provides workflow automation, web development, and business communication services to local businesses. This Privacy Policy explains how we collect, use, and protect information when you interact with our services, visit our website at maxprom.com, or when you receive communications sent on behalf of our clients.
By using our services or this website, you agree to the practices described in this policy. If you have any questions, you can reach us at [email protected].
02
Information We Collect
We collect information in the following categories:
- Business information from our clients — including business name, address, phone number, and email address, provided during onboarding.
- Customer contact information — name, phone number, email address, and service date, submitted by our clients for the purpose of post-service follow-up communications.
- Website usage data — anonymous browsing and interaction data collected via Google Analytics (no personally identifiable information is included).
- Photos and media — images uploaded by our clients for use in Google Business Profile management and business communications.
03
How We Use Your Information
We use the information we collect solely to deliver and improve our services. Specifically:
- To deliver workflow automation and business communication services on behalf of our clients
- To send one-time post-service follow-up messages to customers on behalf of our clients
- To manage client Google Business Profiles
- To generate performance reports for our clients
- To improve the quality and effectiveness of our services
We do not use customer contact information for any purpose beyond the specific service engagement for which it was provided.
04
SMS / Text Messaging
MaxProm sends text messages on behalf of its clients to their customers as part of a post-service follow-up program. The following terms apply to all SMS communications:
- Messages are sent only after a service has been performed and are limited to one message per service visit.
- We do not send promotional or marketing text messages.
- You can opt out at any time by replying STOP to any message you receive.
- Message and data rates may apply depending on your mobile carrier and plan.
We do not sell, rent, share, or otherwise disclose phone numbers or contact information to third parties for marketing purposes.
We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.
05
Information Collected Through This Website
When you visit maxprom.com, we may collect certain information automatically through your browser and our analytics tools:
- Contact and inquiry forms — When you submit a contact, booking, or consultation request form, we collect your name, email address, phone number (if provided), and message content. This information is used solely to respond to your inquiry.
- IP address and browser data — Your IP address, browser type, operating system, and referring URL may be collected automatically when you visit our site. This data is used for security, analytics, and to improve site performance.
- Page views and interaction data — We track which pages you visit, how long you spend on them, and what actions you take (such as clicking a phone number or submitting a form).
- Device information — Screen resolution, device type (desktop/mobile/tablet), and general geographic region (city/country level) derived from your IP address.
06
Cookies and Tracking Technologies
This website uses cookies and similar tracking technologies to understand how visitors use the site and to improve your experience.
- Google Analytics (GA4) — We use Google Analytics 4 to collect anonymized data about website traffic, user behavior, and engagement. GA4 uses cookies to track sessions across pages. The data collected includes page views, session duration, bounce rate, traffic source, and event interactions (form submissions, phone clicks, booking clicks). This data does not include personally identifiable information and is processed by Google in accordance with their privacy policy.
- Google Tag Manager — We use Google Tag Manager to manage and deploy tracking scripts on this website, including GA4. GTM itself does not collect personal data but facilitates the deployment of tools that may.
- Cloudflare — Our website is served through Cloudflare's network for performance and security. Cloudflare may set cookies and collect technical data such as IP addresses, HTTP request headers, and performance metrics to protect against malicious traffic and ensure reliable delivery. See Cloudflare's privacy policy for details.
Most browsers allow you to refuse cookies or delete them. Doing so may affect some site functionality. You can also opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.
07
How Website Visitor Data Is Used
Data collected through this website is used for the following purposes:
- To respond to contact form and booking inquiries
- To understand how visitors find and use our website, so we can improve content and navigation
- To monitor site performance and troubleshoot technical issues
- To protect the site and our users against spam, bots, and malicious activity
- To measure the effectiveness of our marketing efforts
We do not use website visitor data to build advertising profiles, sell to data brokers, or retarget visitors through paid advertising networks.
08
Data Sharing
We take your privacy seriously. We do not sell your personal information to third parties. We do not share your data for any marketing or advertising purposes.
We may share data only in the following limited circumstances:
- Google — for the purpose of managing client Google Business Profiles on behalf of our clients.
- Analytics providers — anonymized, aggregated website usage data to help us understand site performance.
- Legal compliance — when required by applicable law, court order, or governmental authority.
09
Data Security
We implement reasonable technical and organizational measures to protect the information we handle:
- All data is encrypted in transit using SSL/TLS.
- Database access is restricted and password-protected.
- Customer contact data is retained only as long as necessary to fulfill the service follow-up for which it was collected.
While we take these precautions, no method of transmission or storage is 100% secure. If you have concerns about the security of your information, contact us at [email protected].
10
Your Rights
You have the following rights regarding your personal information:
- Access — Request a copy of the personal information we hold about you.
- Deletion — Request that we delete your personal information from our systems.
- Opt-out of SMS — Opt out of text messages at any time by replying STOP to any message.
To exercise any of these rights, contact us at [email protected]. We will respond to all requests within a reasonable timeframe.
11
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices. When we make changes, we will post the updated policy on this page with a revised effective date.
We encourage you to review this page periodically to stay informed about how we protect your information.
12
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please reach out:
